Terms and Conditions

The Hemp Horizon online retail website, found under the URL https://www.hemphorizon.co.uk, is operated and registered at Studio 35, Haywards Heath, West Sussex, RH17 6DQ. All references to “we”, “us” and “our” shall be deemed to be references and references to “you” and “your” shall be deemed to be references to persons placing an order via this website.

Products Warranties and Deliveries

Conformity of Goods

Every care is taken to ensure that the description, specification and pricing of all products shown on our website and in our catalogues is correct. The product information and specification provided is not binding, but is carefully considered and intended to give a general description of each product.

While the colour reproduction of each product is a close representation, we cannot accept any responsibility for any variation in colour caused by the differences in browser software.

We will act immediately to correct any error identified and are under no legal obligation to honour a price displayed in error.

Payment

Hemp Horizon accepts most major credit cards including MasterCard, Visa, Maestro, JBC. We also accept payment via PayPal. All prices displayed are inclusive of UK sales tax (VAT) at the current rate. For further details, please refer to our Payment page

Delivery

All delivery time-frames stated are estimated and may be subject to change. Please note, for International deliveries, local import duties and charges may apply. For further details, please refer to our Delivery page.

Returns Policy

Refunds.

We aim to process approved refunds within 3 working days of receiving your return. Please allow additional time for your bank or payment provider to process the refund.”

Intellectual property

Hemp Horizon is a registered trade mark of Hemp Horizon and owned by Karen Kay.

Copyright design

All our garments are designed at Studio 35 and manufactured in Europe and Asia.

Studio 35 is owned by Hemp Horizon.

Customer Conduct & Communication

Hemp Horizon is committed to treating all customers with courtesy and respect, and we ask that our customers communicate with us in the same manner.

We understand that problems can sometimes be frustrating and we welcome genuine complaints and concerns. However, threatening, discriminatory, harassing or persistently abusive communications towards Hemp Horizon or anyone working on our behalf will not be accepted.

Where behaviour becomes seriously or persistently abusive, we may reasonably decide to discontinue direct communication or, where an order has not yet been fulfilled, cancel the order and issue an appropriate refund.

Nothing in this section limits a customer's statutory consumer rights or their right to make a complaint or exercise any other rights available to them under applicable consumer law.