Shipping policy
UK Shipping
We offer the following shipping options for orders within the United Kingdom:
- Standard Shipping — delivered within 3–10 working days
- Free standard shipping on all UK orders over £75
All orders are carefully packed by hand in West Sussex and dispatched within 1–2 working days of your order being placed.
European Shipping
We ship to a range of European countries. Shipping times and rates vary by destination:
- Standard International Shipping — estimated 7–10 working days
- Free shipping on European orders over £90
Please note that delivery times may vary due to customs processing in your country.
Duties & Taxes
For orders shipped to European countries, customs duties and import taxes may be applied by your local authority. These charges are the responsibility of the customer and are not included in our shipping rates.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email with tracking information where available.
Lost or Delayed Parcels
If your order has not arrived within the estimated timeframe, please contact us at info@hemphorizon.co.uk and we will do our best to resolve the issue promptly.