Returns & Refunds

We hope you love your Hemp Horizon purchase. As a small independent business, many of our pieces are individually cut and sewn with care. If something isn't quite right, please contact us and we'll be happy to help.

30-Day Returns

We offer returns on eligible items within 30 days of delivery.

To be eligible for a return, your item must be unworn, unused and returned in its original condition, with any original tags and packaging where applicable.

Please contact us before sending an item back so that we can provide the appropriate return instructions.

Your statutory consumer rights are not affected by our returns policy.

Handmade & Made-to-Order Garments

Many Hemp Horizon garments are handmade after an order is placed.

A garment being handmade or made after ordering does not automatically make it non-returnable. Standard designs ordered in our standard sizes and options may be returned in accordance with this policy.

However, items that have been made specifically to your individual measurements, altered at your request, personalised, embroidered, printed or otherwise customised specifically for you cannot normally be returned or exchanged for a change of mind.

This does not affect your rights if a customised item is faulty, damaged or not as described.

Plant-Dyed & Handmade Pieces

Because many Hemp Horizon pieces are handmade and some are coloured using natural plant dyes, small variations in colour, texture and finish may occur.

These natural variations are part of the individual character of a handmade garment and are not considered faults.

Return Postage

For change-of-mind returns, customers are responsible for the cost of returning the item to us.

We recommend using a tracked postal service, as the returned item remains your responsibility until it reaches us.

Where applicable under consumer law, standard original delivery charges will also be refunded. Additional charges for express or upgraded delivery services are not refundable beyond the cost of our standard delivery option.

Faulty, Damaged or Incorrect Items

If your order arrives faulty, damaged, or you receive an incorrect item, please contact us as soon as possible with your order details and photographs where appropriate.

Where the item is confirmed to be faulty, damaged or incorrect, we will arrange the appropriate remedy in accordance with your statutory rights. You will not be required to pay reasonable return postage for an item confirmed as faulty, damaged or incorrectly supplied.

Exchanges

If you would like a different standard size or colour, please contact us.

Where an exchange is available, the original item must be returned unworn, unused and in its original condition.

Because we work in small batches, we cannot guarantee that the requested replacement size, colour or fabric will still be available.

Sale Items

Sale items may be returned where applicable under this policy and your statutory consumer rights.

Items clearly identified as faulty or imperfect before purchase are not returnable on the basis of that particular disclosed fault, although your other statutory rights remain unaffected.

Hygiene-Sensitive Products

For health and hygiene reasons, certain sealed personal-care or intimate items may not be eligible for return once their hygiene seal has been broken, except where the item is faulty.

Where this applies, it will be made clear on the relevant product listing.

Refunds

Once your return has been received and inspected, we will let you know whether the return has been accepted.

Approved refunds will be made to your original payment method. We aim to process refunds promptly, although your bank or payment provider may take additional time to credit the funds to your account.

Gifts

Where an item was purchased as a gift, any monetary refund will normally be made to the original purchaser using the original payment method.

Orders Needed for a Specific Date

As our garments are handmade, production times can vary.

If you require an order for a birthday, holiday, wedding or other specific date, please contact us before placing your order so that we can confirm whether we are able to meet your required date.

Unless we have specifically confirmed a required delivery date with you, production and delivery times shown on our website are estimates.

Contact Us

If you have any questions about a return, exchange or refund, please contact Hemp Horizon before returning your item.

We are a small independent business and will always do our best to resolve any genuine problem fairly and promptly.

This policy does not affect your statutory consumer rights.